Technical assistance

After-sales service

An important part of Fabbri Group’s method, based on the synergy of state-of-the-art packaging machines, software and films with the best chemical composition, is the After-Sales Service.

Specifically created to serve the market in its most punctual needs and to maintain constant contact with customers, taking care of the most critical moments and accompanying them during daily production activities, the after-sales service and maintenance allow to reduce processing time and consumption and reduce costs due to any production downtime.

Fabbri Group is present in more than 90 countries in the world with 9 sales and technical assistance companies in Europe, Switzerland and Russia and a hundred trusted and highly qualified dealers.

Fabbri Group can guarantee, on a global level, full support during the installation of the machine and, subsequently, a fast, efficient and widespread service aimed at ensuring:

  • Support and after-sales service
  • Preventive, ordinary (scheduled) and extraordinary maintenance
  • Supply of spare parts
  • Telephone assistance during the week at times agreed with customers
  • Telephone support service and availability of a technician on holidays during the Christmas period
  • Tele-assistance and remote technical support
  • Urgent interventions
  • Advice and offers of customized maintenance contracts
  • Training on the operation and maintenance of packaging machines

The tools we use to offer a highly qualified service to our customers are:

  • Help desk
  • On-line spare parts catalog
  • Orders via web of spare parts
  • Service website to download documentation and software
  • Technical newsletter (subscribe)
  • Technical communication and intervention reports

Our Customer Service and After-Sales Service is therefore one of the most important drivers of customer satisfaction, which distinguishes Gruppo Fabbri on the global market.

Our technicians have an in-depth knowledge of all the dynamics and problems that characterize machines, films and software, as well as an in-depth knowledge of the various product applications.

Focused on customer satisfaction, we are able to listen to their needs, give a highly competent opinion and provide effective solutions, both product and process.