An important part of Gruppo Fabbri’s method, based on the synergy of state-of-the-art packaging machines, software and films with the best chemical composition, is the After-Sales Service.
Specifically created to serve the market in its most punctual needs and to maintain constant contact with customers, taking care of the most critical moments and accompanying them during daily production activities, the after-sales service and maintenance allow to reduce processing time and consumption and reduce costs due to any production downtime.
Gruppo Fabbri is present in about 80 countries in the world with 9 sales and technical assistance companies in Europe, Switzerland and Russia and more than 90 trusted and highly qualified dealers.
Gruppo Fabbri can guarantee, on a global level, full support during the installation of the machine and, subsequently, a fast, efficient and widespread service aimed at ensuring:
- Support and after-sales service
- Preventive, ordinary (scheduled) and extraordinary maintenance
- Supply of spare parts
- Telephone assistance during the week at times agreed with customers
- Telephone support service and availability of a technician on holidays during the Christmas period
- Tele-assistance and remote technical support
- Urgent interventions
- Advice and offers of customized maintenance contracts
- Training on the operation and maintenance of packaging machines