Customer service and logistics

Ensuring customer satisfaction is a value, a philosophy and a duty for Gruppo Fabbri, which it carries out daily with passion and dedication thanks to a proactive, specialized and multilingual staff.


For Gruppo Fabbri “Preserving without wasting” also means managing the relationship with customers in an effective, transparent and fast way.

From the indication of your dedicated commercial contact, to the stipulation and verification of the contractual part, up to the insertion and possible modification of purchase orders and their follow up, the staff of our Customer Service, or Customer Service, will be your point of reference.

Our team will facilitate the process of purchasing and receiving the most suitable packaging solutions for your production reality, acting as a trait d’union between the various departments within the company and taking care of all production and administrative aspects of your case. Moreover, according to the commercial agreements made during the order phase, our staff can organize the delivery of the goods, taking care of all the logistic and customs aspects involved.